We Heard You · BALANCE × FORM
Balance × Form · Member Feedback Response
— You Asked, Anonymously

We Heard You

Every response from the recent feedback survey has been read and discussed, and we're acting on what we can. We want you in the loop.

A huge thank you to everyone who took the time to fill out our anonymous feedback survey. We asked for honesty, and you gave it to us.

Because it was anonymous, we can't reply to each of you directly, but there were quite a few common themes and we wanted to give you all a response in return for giving us your thoughts and time.

A few things have already been actioned. A few things we're unable to change, but we'd love you to understand why. And a few things are still being worked through.

— Frequently Raised
Your Questions

Tap a question to open it. Ordered from what came up most, down to the smaller stuff.

— Still On Your Mind?
Got More To Say?

As always, your feedback is so welcomed. If anything above raised a new question, or you've got more thoughts after reading it, you can keep that conversation going below, anonymously, same as before.